HOW TO ORDER
Please register and log into our trade website to place an online order. Alternatively you can send an email to: email@example.com
or contact us on: +44 (0) 7900 698522.
ORDERING & PRICES
- All prices are exclusive of VAT at 20%. This will be added to your order.
- Pay net of all charges strictly within 30 days.
- All cards are sold in packs of six.
- There is NO MINIMUM ORDER quantity.
- All prices are subject to alteration without prior notice.
- Strictly pro-forma payment on all new International orders.
- We aim to have deliveries within the UK made within 7 working days.
- You will be advised of any delays or if items are unavailable.
- All goods remain the property of Rosanna Rossi Ltd until full payment has been received.
- Carriage paid within the UK for orders over £120.00 ex VAT.
- Orders under carriage paid will be charged at standard UK Mail rates.
- Damaged goods and shortages must be notified and returned within 3 days of delivery date for exchange.
Ph:+44 (0) 7900698522
Rosanna Rossi Ltd understands your privacy is extremely important and how your personal data is used. We take very seriously the information you provide us and will only use the personal data in the ways described here.
We will be collecting the following information regarding the customer.
* Business name
* Business address
* Phone number
* Email address
* Contact name if given
* IP Address
* Product order information
We will also keep previous order information on record.
How the Information is collected
The information will be collected by receiving orders direct to Rosanna Rossi Ltd via trade shows, trade website, email or telephone.
Information will also be collected by placing orders with our sales agents.
We also gather information through aggregated tracking information derived mainly by tallying page views, email statistics, website statistics, marketing statistics, sales statistics and booking statistics throughout our site. This information allows us to gauge what products are gaining the most interest.
How we use the information
The information we collect will allows us to fulfil any orders you have placed, update you on the delivery information of your order if required and assist with any future queries you may have. We will also store the information to keep a history of previous orders.
We will use courier companies to deliver you orders and only the relevant information will be provided to them for this purpose.
Relevant information will also be given to our warehousing and dispatch company JBH Associates to provide the service of picking and delivering your orders.
Rosanna Rossi will not share your information for marketing purposes with any other companies.
Any payments made via the website are through third party companies PayPal or Shopify Payments, we recommend that you read their privacy policies to understand how your information is used. We do not have access to the information you provide to these companies.
All personal data is stored on our online accounting software until the customer has requested for the information to be removed. The software is protected by a two-password protection and is on a secure network. We will not keep your data for any longer than necessary and will destroy hard copy order forms monthly.
Our website contains links to other sites and we recommend you check their privacy policies as this policy only applies to this website.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies, however some of our website features may not function as a result.
We may send newsletters to you if you have registered to receive them. You may remove yourself from the mailing list by unsubscribing at the bottom of the newsletter sent or in your account settings.
Access to your personal data
You can contact us at any time to request what personal data we store on you and ask for a copy of it.
All data information can be rectified or erased on the request by telephone, email, in person or by logging onto your account.
Any complaint that you may have can be lodged to one of the directors by using the contact details mentioned above.
We may change this Privacy Notice from time to time. This may be necessary if there is a change in laws, or if we change our business in a way that affects personal data protection.